Role Purpose:

The purpose of this role is to support Bookings & Emergency Accommodation Team within the Housing Options Service, Housing Management & Procurement.

Key Responsibilities:

Key responsibility for this role include:

·        To assess the accommodation needs of homeless applicants and undertake all procedures for booking customers into emergency, self-contained temporary and permanent accommodation, ensuring compliance with statutory requirements, guidance governing the suitability of accommodation and Council policies, procedures and targets

Requirements:

This post will require;

·        An understanding of the duties owed to customers threatened with homelessness/actual homelessness under relevant legislation

·        Knowledge of relevant Landlord and Tenant Legislation, Family and Immigration law, welfare and housing benefits; knowledge of the Children Act and Community Care Act, and associated case law as they relate to the Council’s duties to homeless households

·        Demonstrable experience of working with customers giving advice within a housing or similar service

·        Experience of managing a housing patch or caseload covering at least one of the following areas: • Tenancy management • Property management • Income management

·        Experience of working with databases

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

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