We are currently recruiting into the role of Assistant Alterations & Subletting Officer to join our Leasehold Services Team to help deliver an effective and timely service dealing with leaseholders’ alterations applications, sublets and assisting in taking relevant actions in enforcing the lease in relation to unauthorised alterations and prohibited subletting.

We are looking for a highly motivated individual who is committed to the very highest standards of customer care. The successful candidate will be a good communicator, organised, have an eye for detail, and be committed to delivering a great service to residents at all times.

Key Responsibilities:

-         Reviewing alterations applications in line with Council’s policy

-         Investigating reports of unauthorised alterations and illegal subletting

-         Undertaking regular scheduled and unscheduled property inspections

-         Initiating lease enforcement actions in conjunction with the legal team in relation to unauthorised alterations and illegal subletting

-         Delivering a proactive, high-quality customer focused and efficient service to customers at all times

-         Ensuring compliance with legislation, lease, and council’s alterations policy

-         Attend evening meetings as required

-         A commitment to the TOWER values of Together, Open, Willing, Excellent, and Respect.

The service currently requires a minimum of two days working in the office (subject to change).

If you would like to have an informal discussion about this role, please contact Bobbette Newell Bent (Alterations & Subletting Team Leader) on 02073642645 or by email at Bobbette.Newell-Bent@towerhamlets.gov.uk

The interviews will take place on 16 October 2025. An exercise will be part of the interview.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcome-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and applicants who live in the borough. 

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