DIRECT PAYMENTS MONITORING OFFICER VACANCY (PART TIME – 2 DAYS A WEEK - 14 HOURS) - Salary Pro Rata of £45,852 - £49,155 (0.2 FTE) - Grade I

Tower Hamlets is vibrant and distinctive, a fantastic place to live, work, explore and invest. Our ambition is to ensure all of our residents can enjoy a good quality life. We are looking for the right people to make this a reality and with the Council’s strong track record of providing a variety of career pathways this is an exciting opportunity not to be missed.

The main duties of the role are as follows:

To financially monitor and reconcile the accounts and service user returns of direct payment recipients to ensure funds are used appropriately, flagging up any concerns about the way that funds are utilised by providing managers and operational staff with accurate, relevant and timely information to support operational control. Using own judgement to decide when to refer to the Brokerage Service Manager those accounts requiring further attention because of their complexity or potential financial abuse and fraud.

Working as part of a team, establish key contacts and maintain strong relationships with operational staff and senior managers throughout the department, to enable effective monitoring of direct payments usage - ensuring compliance with national guidance, the Council’s Direct Payments Policy and Procedures, and the principles of personalisation.

To complete and maintain a risk analysis of all direct payments to ensure that attention is focussed on those payments that are a higher risk to the department’s budget and/or may involve financial abuse or fraud.

The successful candidate will be smart, resourceful, friendly with a “can-do” attitude, have great problem-solving skills and be part of a wider team. You will be extremely well organised, able to prioritise and be great at building relationships with a wide range of people.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. 

We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough. 

If you would like an informal discussion about the above opportunities, please contact our Brokerage Manager, Nasim Ahmed on 020 7364 2142 or at nasim.ahmed@towerhamlets.gov.uk

This a job share role to work 2 days a week on a permanent basis.

Closing Date: 28 September 2025

Shortlisting Date:  From 29 September 2025

Interview: W/C 6 and 7 October 2025

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