Housing Options Caseworker (Complex Assessment Officer)

 About the role  

Tower Hamlets Housing Options Service is looking for an experienced homelessness caseworker to join the Complex Advice Team, a team assessing cases made under Part 7 of the Housing Act 1996 (as amended) which are multifaceted, such as intentionally homeless, complex non-priority, eligibility Section 184 decisions. 

You will have significant knowledge and experience of processing homelessness application to reach reasoned decisions, referencing case law and other relevant legislation. The successful candidate will have excellent both verbal and written communication and interpersonal skills, both for interviewing vulnerable homeless applicants and to advice, support and solutions to vulnerable people to resolve their housing circumstance. 

About us

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough. 

For more information why join Tower Hamlets, please visit: 

Staff benefits (towerhamlets.gov.uk)

For a confidential discussion please contact Momotaz Ahmed, Team Principle, Complex Assessment Team at Momotaz.Ahmed@towerhamlets.gov.uk

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