We are seeking an enthusiastic person with a ‘can do’ attitude to join our busy Client Financial Affairs Team.

The team manage the finances of vulnerable adults who do not have the capacity to do so themselves and those who have capacity but are housebound. We work closely with support workers and social workers to ensure our clients income is correct and their bills are paid in a timely manner.

This is a brilliant opportunity for somebody to put their investigating mind to a challenge, build relationships with colleagues across the council, colleagues from other local authorities and government departments, and other external partners to safeguard local vulnerable adults.

The successful candidate will work as part of a team, assist with developing how the team grows and manage a caseload of client's. Will have working experience of the Court of Protection, Office of the Public Guardian and Department of Work & Pensions.

A DBS is required as we visit our clients.

Main Responsibility

• Undertake day-to-day management of service users’ affairs as required and in line with current legislation and the stated policies of the organisations involved.
• Work closely with the Team Manager, keeping them informed of service user, staff, process, system or performance issues and take responsibility for resolving issues or recommending options for resolving them as appropriate.
• Manage own workload, take responsibility for ensuring that efficient, accurate and timely end-to-end processes are in place and are being utilised effectively, processing information accurately and in a timely manner.
• Ensure operational service priorities are met and customer and audit requirements are adhered to through effective workflow management.
• Respond to and resolve service requests and queries within the agreed service standard and according to operational procedures.
• Provide recommendations to the Team Manager on areas of the service where improvements could be made and make recommendations to improve processes and efficiency.
• Support system implementations including conducting system testing on new systems.

“Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. 

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.”

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