About Us

At Tower Hamlets Council, we are committed to fostering a thriving community where every resident feels valued and supported. Our dedicated housing management team plays a vital role in delivering top-tier service to our residents, ensuring their needs are met with excellence and efficiency.

Position Overview

We are seeking an experienced Housing Management Team Leader to join our dynamic team. In this pivotal role, you will lead a talented team of four dedicated staff members, driving high performance and fostering a culture of excellence. Your leadership will be instrumental in ensuring the delivery of outstanding housing management services that consistently exceed resident expectations.

Key Responsibilities

• Lead and manage a team of four housing professionals, providing coaching, support, and performance management to elevate service delivery.
• Establish and maintain high performance standards to ensure an exceptional resident experience.
• Collaborate with other key departments, including voids and asset management, to ensure a seamless and integrated approach to service delivery.
• Implement best practices and innovative solutions to improve response times and overall service quality.
• Monitor and report on team performance, while proactively identifying areas for improvement.

What You’ll Bring

• Proven experience in housing management with a strong track record of managing staff to deliver high performance.
• Exceptional leadership skills, with the ability to inspire and motivate your team to excel.
• Excellent communication and interpersonal skills, with a talent for building relationships across departments to ensure cohesive service delivery.
• A proactive and strategic mindset, focused on delivering solutions that enhance the resident experience.
• A commitment to continuous improvement and a passion for community welfare.

What we offer

• 29 days’ paid holiday each year, rising to 33 days with long service plus bank holidays
• Pension scheme
• Cycle to Work salary sacrifice scheme,
• Interest-free loans for season tickets
• Well-being discounts.
• Newly refurbished offices, with free tea, coffee, and shower facilities;
• Flexibility for blended and remote working provisions;
• Working within a diverse and inclusive workforce 

Ready to Take the Next Step?

If you are passionate about leading a high-performing housing management team and delivering exceptional service, we want to hear from you! Please apply using the link above.

For any further enquiries, please contact Tanveer Ahmad, Tanveer.Ahmad@towerhamlets.gov.uk

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