DIRECT PAYMENTS SUPPORT OFFICER

Tower Hamlets is vibrant and distinctive, a fantastic place to live, work, explore and invest. Our ambition is to ensure all of our residents can enjoy a good quality life. We are looking for the right people to make this a reality and with the Council’s strong track record of providing a variety of career pathways this is an exciting opportunity not to be missed.

The Council is currently seeking to strengthen its Adult Social Care Brokerage Service function and has set up a Direct Payments Support Service and this role will provide line management support to staff employed within the service.

The main duties of the role are as follows:

To co-ordinate a range of information and performance data to enable effective reporting of key performance indicators for the service. To take a lead co-ordination role in facilitating the growth of the local supply of personal assistants by promoting care as a career.

 Work within a wider service to provide a range of advice, support, and guidance to TH residents in receipt of social care and/or health funding including direct payments and personal health budgets.

This will include supporting residents to develop skills to manage their own social care and/or health funding via the use of a direct payment or personal health budget and promote living independently in the community.

To co-ordinate a duty Direct Payments service, ensuring advice, information, and support is available to residents, practitioners, and other stakeholders.

The successful candidate will be smart, resourceful, friendly with a “can-do” attitude, have great problem-solving skills and be part of a wider team. You will be extremely well organised, able to prioritise and be great at building relationships with a wide range of people.

The successful candidate will be smart, resourceful, friendly with a “can-do” attitude, have great problem-solving skills and be part of a wider team. You will be extremely well organised, able to prioritise and be great at building relationships with a wide range of people.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. 

We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough. 

If you would like an informal discussion about the above opportunities, please contact our Brokerage Manager, Nasim Ahmed on 020 7364 2142 or at nasim.ahmed@towerhamlets.gov.uk

Closing Date: 24 November 2024

Shortlisting Date:  From 24 November 2024

Interview: W/C 9 December 2024

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