Lead Innovation. Drive Income. Enhance Community Safety.

Tower Hamlets is one of London's most dynamic and diverse boroughs, blending rich cultural heritage with rapid economic growth. As we continue to invest in our communities, we're seeking an innovative and ambitious Commercialisation Manager to spearhead the development and implementation of a commercial strategy within our newly created Public Protection & Integrated Enforcement Services.​

Role Purpose

The Commercialisation Manager will lead and drive commercial strategy across Public Protection & Integrated Enforcement services. This strategic leadership role is key to identifying, developing, and delivering new income-generating opportunities, partnerships, and innovative service models that support the council’s sustainability and financial growth ambitions, while enhancing the safety and wellbeing of residents.

Key Responsibilities

In this pivotal role, you will:​

• Develop and execute a comprehensive commercial strategy and delivery plan aimed at achieving significant income growth across community safety, integrated enforcement, and regulatory services.
• Identify and capitalise on commercial opportunities in the borough within areas such as integrated enforcement and ASB services, CCTV services and infrastructure and regulatory services including street trading and markets.
• Collaborate with service managers, external partners, and senior leadership to embed a commercial culture and innovative service models.
• Lead business planning, market analysis, and service redesign initiatives to create sustainable and profitable service offerings.
• Develop robust business cases, pricing models, and performance frameworks to drive results and ensure accountability.​

About You

We're looking for a professional who is:

• Strategic and visionary, with a proven track record in commercial development within the public sector or similar environments.
• Experienced in community safety, regulatory services, and enforcement, with an understanding of the associated challenges and opportunities.
• Skilled in identifying new markets, commercial trends, and income-generating opportunities.
• An effective communicator and collaborator, capable of engaging and influencing stakeholders at all levels.
• Analytical and financially astute, with experience in developing business cases and commercial models.​

Benefits and Allowances

·      We offer a 35-hour working week with the option to earn flexi time and approximately 6 weeks paid holiday depending on your public service experience.

How to Apply

To apply, please visit our careers portal: Tower Hamlets Careers Portal​

All applications should be made via our online application system, no alternative forms of applications are accepted. Internal employees should apply via the council's Intranet. External applicants apply via the Council's website www.towerhamlets.gov.uk/careers

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough. 

For further information or an informal discussion about the role, please contact:​

·      Keith Stanger (Head of Integrated Enforcement Services): Keith.Stanger@towerhamlets.gov.uk

·      Keith Townsend (Programme Director Communities): Keith.Townsend@towerhamlets.gov.uk

·      Dal Babu (Director of Public Protection & Integrated Enforcement): Dal.Babu@towerhamlets.gov.uk

Join us in our mission to commercialise, innovate and enhance community safety services in Tower Hamlets.​

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